How Wardrobe Works
1. Like it
Browse hundreds of closets, brands, occasions and all sizes
2. Borrow it
Get it delivered or pick it up at a nearby Wardrobe Hub
3. Return it
Simply return the item via the return shipping label and box provided or at your nearest Wardrobe Hub at the end of your rental period
Wardrobe Guarantee We promise fashion pieces in great condition, professionally dry-cleaned, perfect style delivered to your door just for you.
What is Wardrobe?
Wardrobe is a borrowing service that offers you easy and affordable access to luxury and vintage clothing.
What we love about fashion is that it’s always changing. Style isn’t static and Wardrobe offers you a way to switch up your style without overdrawing your bank account or overcrowding your closet. With access to thousands of garments from some of the most stylish folks across the country, you can try out a new look every day of the week.
Whether you use our platform to save money borrowing luxury fashion available exclusively on Wardrobe, or to earn money lending your own incredible collection, together we’re creating a fashion eco-system that’s good for you, your wallet, and the planet. Win, win.
Where are you based?
NYC is our hometown - Our team and our headquarters are based here. But you don’t need to live in NYC to join our community! We ship orders nationwide, and you can earn money from anywhere in the world by lending your items on Wardrobe. If you're based or are visiting NYC, you can pick-up and return your items at our Wardrobe Hubs (for a discount)!
Can you ship an order anywhere in the US?
Yes! Style knows no bounds and neither do we! We’ll drop your finds right at your doorstep.
Our shipping policy: For rental orders outside of New York City, please book 4-7 days ahead of your desired rental start day to ensure the shipped items are sent to you. If you choose shipping as your mode of delivery a flat rate of $12.99 is added to all orders. This covers shipping the order to and from your location (return shipping label will be enclosed with the order). To learn the status of your order, please visit your Orders page.
We don’t currently ship outside of the U.S.
What is the Wardrobe Guarantee?
Here at Wardrobe, it's our sole mission and guarantee that you look and feel great in everything you wear from our collection. That’s why we’ve ensured new or excellent condition for every item on the platform, fresh dry-cleaning for each item before every order, and acceptable size-fit for each item in your order. If you aren’t satisfied with the quality, cleanliness, or fit of your borrowed item, just reach out to the team and we’ll refund you.
Have questions or an issue with your order? Get in contact with us here.
Is Wardrobe sustainable?
We aim to be, but it’s a work in progress - Wardrobe has been proudly carbon neutral since day one and everything we do is considered with sustainability in mind.
By design, Wardrobe never leads to any production or manufacturing of clothing - by partnering with real people across the globe to give the rarely-worn luxury items they already own a second life, and encouraging people to buy less, together we are reducing fashion waste and supporting sustainable consumption habits.
Our shipping boxes are carefully sourced while noting our carbon footprint; the packing boxes are primarily made of recycled paper and after the rentals, we recycle 100% of boxes, making our process completely circular. We're urging our dry cleaners to use organic cleaning materials, and we never use single-use plastic.
If you have further questions or comments about our sustainability practices, please reach out to us at firstname.lastname@example.org.
How does borrowing work?
It’s easy. Borrow for a special occasion or borrow because it is Wednesday. There are no subscriptions, commitments, or monthly fees so you’re free to come and go.
1. Like – Browse hundreds of closets and thousands of luxury and archive vintage items, exclusively on Wardrobe. Place your order at least 24 hrs. in advance for local orders, and at least one week in advance for nationwide shipping. Reserve it for four days, 10 days or 20 days.
2. Borrow – Pick up your order at a Wardrobe Hub (NYC only) or have it delivered right to your door. Dress it up, dress it down, whatever you’re feeling - we guarantee quality, cleaning, and size-fit.
3. Return – When your rental ends, just place your items in their reusable garment bags and drop them off at your local Hub, or use the prepaid return label we’ve provided to ship it all back in the box it arrived in. (P.S. No need to clean it first, we’ve got you covered.)
Where can I find info about my upcoming rental?
Go to your Bag to find all information about upcoming, current and past orders.
When am I charged?
You’ll be charged as soon as you place your order. Payment occurs per order. No memberships or subscriptions are required — just borrow as you please.
What are Wardrobe Service Fees?
To help operate the Wardrobe platform and provide our guarantee, including services like 24/7 customer support, delivery and credit card processing, we charge a small fee when booking is confirmed.
What are the Cleaning Fees?
A cleaning fee is a one-time fee to cover the professional cleaning of your rented items. This fee may vary depending on the garment. These fees go to our dry cleaning partners (aka the Wardrobe Hubs) for all their hard work cleaning and storing your items.
What should I do if something in my order is missing or not what I expected?
We want to make your order as seamless as possible. If something went wrong with your order, just let us know and we’ll do our best to help out. You can write to us directly through the app (Menu > Messages) or email us at email@example.com and we’ll get back to you right away.
How does lending work?
Get paid to join the sustainable fashion movement when you start a closet on Wardrobe.
It doesn’t cost you a penny to join the Wardrobe lender community, and there’s no limit to how much you can earn. Just fill out the form, ship your items (on us!), and we'll take care of the rest. Click here to get started.
Things to note:
- You can lend from anywhere in the world. Shipping is on us!
- You keep 70% of the rental price - track and transfer your earnings at any time.
- We take care of photos, cleaning, storage and delivery, so you don’t have to.
- At the end of every consignment cycle, choose what you want relisted or returned.
- The safety and security of your items are very important to us - our team of garment care experts take great care of your collection, and your items are covered by us just in case.
If I lend out my items on Wardrobe, can I still wear them when I want to?
Yes! Just request your item like any other rental item on the app and choose to have it delivered to your doorstep or to the nearest Wardrobe Hub. You will not be charged, except for the cleaning and delivery fee. See our full Terms of Service here.
Why should I listen to you about this?
We get it. We love us. Hear what other people are saying about Wardrobe here.